Support

Fieldwise is a small product. Email reaches a human and is the fastest way to get help.

Contact

Email hello@oakencloud.com. Replies typically within 2 business days.

Common questions

Why does Fieldwise need an internet connection on first launch?

To download the on-device language model and the knowledge packs you choose. After that, the app works without a connection.

Where are my purchases stored?

Purchases are verified locally against Apple StoreKit. They are tied to your Apple ID, so reinstalling the app or restoring on a new phone restores your packs at no extra cost.

Are knowledge packs accurate?

Pack content is curated from Wikipedia and other public sources. It is licensed under CC BY-SA 4.0 and intended as general reference, not professional advice. Every entry cites its source so you can verify.

How do I delete my data?

Uninstalling Fieldwise removes everything from your phone — model, packs, favorites, chat history. There is no cloud copy to delete.